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Shipping & Return





Please note all orders from can currently be posted only within the United Kingdom. 

Custdog`s main product is the Custdog Ball.  We use Royal Mail 2nd class for shipping, please allow 3-5 business days for receiving your order.


Please note certain Custdog products on offer might be sourced from overseas, therefore posting these items may take up to 7-10 business days.

                                                                Generic Return & Refund Policy

Return & Refund Policy

Thanks for shopping with

If you are not entirely satisfied with your purchase, we're here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition like you received it.

Your item must be returned in the original packaging.

Your item needs to have the receipt or proof of purchase.



We shall notify you upon receipt of the returned item and start our inspection process. We will immediately notify you about the outcome of our investigation and provide further updates on the status of your refund

If your return is approved, we will initiate a refund process to the card you have used for the original purchase (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Returning Costs

Please note, you will be responsible for paying any postal/shipping costs incurred when returning your item.

Contact Us:

If you have any questions on how to return your item to us, please get in touch with our Team using the contact methods listed on our website.

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